Privacy Policy

We take all data protection issues very seriously and implement the requirements of the European General Data Protection Regulation (hereinafter referred to as “GDPR”) and other legal requirements for the protection of personal data. With the following information we give you an overview and information about the processing of personal data and the resulting data protection rights. The processing of personal data includes every process such as collecting, recording, organizing, arranging, storing, adapting or changing, reading out, querying, using, disclosing through transmission, dissemination or any other form of provision, the comparison or the link, the restriction, the deletion or the destruction. We observe the legal requirements of data protection and only process personal data insofar as this is legally permissible and necessary.


§ 1 person responsible for data processing and data protection officer

1. Responsible

The person responsible in accordance with Article 4 (7) of the EU General Data Protection Regulation (GDPR) is
Ben Fleet Services GmbH, Gartenstrasse 7, 10115 Berlin.
Managing directors: Axel Kalisch, Conrad Schlenkhoff
Tel .: +49 (0) 30 20003585
Email: info@benfleetservices.com
Website: benfleetservices.com

2. Data protection officer
Address: Gartenstrasse 7, 10115 Berlin
Email: datenschutz@benfleetservices.com
Tel .: +49 (0) 30 20003585


§
2 General information on data processing

1. Terms used

Personal data:
“Personal data” is all information that relates to an identified or identifiable natural person; A natural person is regarded as identifiable who can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier or one or more special features that express the physical , physiological, genetic, psychological, economic, cultural or social identity of this natural person.

Processing:
“Processing” means any process carried out with or without the help of automated processes or any such series of processes in connection with personal data such as the collection, recording, organization, ordering, storage, adaptation or modification, reading out, querying, the Use, disclosure by transmission, distribution or any other form of provision, comparison or linking, restriction, deletion or destruction.

2. Description and scope of the processing of personal data
In the following we will inform you about the collection of personal data when using our website and platform. Personal data are all data that can be related to you personally, e.g. B. Name, address, email addresses, telephone number, license plate number. In principle, we only process your personal data insofar as this is necessary to provide a functional website and platform and to carry out our services.

3. Legal basis for the processing of personal data
Insofar as we obtain your consent for the processing of personal data, Art. 6 Para. 1 A GDPR serves as the legal basis. The consent can be revoked at any time with effect for the future. The revocation of the consent does not affect the legality of the data processed up to the time of revocation or the further processing that is based on another legal basis.
When processing personal data that is required to fulfill a contract to which you are a party, Art. 6 Para. 1 b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 Para. 1 c GDPR serves as the legal basis.
In the event that vital interests of you or another natural person require the processing of personal data, Art. 6 Para. 1 d GDPR serves as the legal basis.
If processing is necessary to safeguard a legitimate interest of our company or a third party and your interests, fundamental rights and freedoms do not outweigh the first-mentioned interest, Art. 6 (1) f GDPR serves as the legal basis for processing.

4. Purpose of data processing
We operate an online platform on our website, on which we offer you various services in the areas of cleaning, maintenance and servicing for vehicles from business customers with their own fleet, which can then be booked by customers. We use third independent service partners to carry out these services. The collection, processing or use of personal data always takes place in accordance with the provisions of data protection law in order to first and foremost meet the contractual and legal obligations when providing the respective services.

5. Data deletion and storage duration
Your personal data will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which our company is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.


§
3 When using the website

1. Description and scope of data processing
When you visit our website, the browser used on your device automatically sends information to the server on our website. This information is temporarily stored in a so-called log file. The following information is recorded without any action on your part and stored until it is automatically deleted:
IP address of the requesting computer,
Date and time of access,
Name and URL of the file called up,
Website from which access is made (referrer URL),
Browser used and, if applicable, the operating system of your computer and the name of your access provider.

The data mentioned will be processed by us for the following purposes:
Ensuring a smooth connection to the website,
Ensuring comfortable use of our website,
Evaluation of system security and stability as well as for further administrative purposes.

2. Legal basis for data processing
The legal basis for data processing is Art. 6 Para. 1 S. 1 of GDPR. Our legitimate interest follows from the purposes of data collection listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.

3. Purpose of data processing
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to your computer. For this, your IP address must be saved for the duration of the session. Our legitimate interest in data processing according to Art. 6 Para. 1 of GDPR also lies in these purposes.

4. Duration of storage
The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

5. Opposition and removal option
The collection of the data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no possibility of objection on your part.

6. Data security
To ensure data security, the content of our website is transmitted encrypted using the state-of-the-art SSL method. In order to secure the data, we and the contracted service providers, with whom corresponding contractual agreements have been made, take appropriate state-of-the-art measures, in particular to restrict access to the data, to protect against changes and loss, and to ensure confidentiality in accordance with the current status the technology used.

7. Cookies
We use cookies for the operation of our website. These are files that your browser saves on your device when you visit our website. They are used to store data from your visit and for recognition as well as for statistical recording, improvement and guaranteeing the operation of our website. The legal basis for this is Art. 6 Para. 1 of GDPR. Temporary cookies are deleted after leaving the website. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, if you completely deactivate cookies, you may not be able to use all the functions of our website.

8. Analysis tools
On our website we use the website analysis service for websites from Google Analytics, a web analysis service from Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). In this context, pseudonymised usage profiles are created and cookies are used. The information generated by the cookie about your use of this website such as

Browser type / version,
operating system used,
Referrer URL (the previously visited page),
Host name of the accessing computer (IP address),
Time of the server request,

are transmitted to and stored by Google on servers in the United States. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of us. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an assignment is not possible (IP masking). You can prevent the installation of cookies by setting the browser software accordingly; however, we would like to point out that in this case not all functions of this website can be used to their full extent.

You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).

Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help Center (https://support.google.com/analytics/answer/6004245?hl=de).

If you reached this page via an advertisement on Google, we use the Google Adwords Conversion Tracking service, whereby a cookie is set on your device. This is used for the analysis and statistical evaluation of the use of the website. The cookie is valid for 30 days. The person is not identified, but it is observed whether the user has reached the page via a Google advertisement.

You can prevent this use by rejecting the setting of the corresponding cookies in the settings of your browser.


§ 4 contact form and email contact

1. Description and scope of data processing
We offer you the opportunity to contact us using a form provided on the website. If you take advantage of this option, the data entered in the input mask will be transmitted to us and saved. For the processing of the data, your voluntary consent in accordance with Art. 6 Para. 1 A GDPR is obtained during the sending process and reference is made to this data protection declaration. Alternatively, you can contact us using the email address provided. In this case, the personal data transmitted with your email will be saved.

2. Legal basis for data processing
The legal basis for the processing of the data is the existence of your consent according to Art. 6 Para. 1 a GDPR. The legal basis for the processing of the data that is transmitted in the course of sending an email is Art. 6 Para. 1 of GDPR. If the aim of the email contact is to conclude a contract, the additional legal basis for processing is Art. 6 Para. 1 b GDPR.

3. Purpose of data processing
The processing of the personal data from the input mask serves us only to process the contact. If you contact us by email, there is also the necessary legitimate interest in processing the data. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage
When you contact us by email or using a contact form, we will save the data you provide (e.g. email address, name, address, telephone number) in order to answer your questions. The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those that were sent by e-mail, this is the case when the respective conversation with you has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been finally clarified.

5. Opposition and removal option
You have the option of withdrawing your consent to the processing of personal data at any time. If you contact us by email, you can object to the storage of your personal data at any time. In this case, all personal data stored in the course of contacting us will be deleted.


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5 Registration on the platform

1. Description and scope of data processing
By providing personal data, we will create a user account for you on our platform. We will compare the data required for registration with you beforehand. We then save and process this data.

In order to register on the PLATFORM, the following data must be provided:
CUSTOMER: Company name, tax number, company address / location, first and last name of the contact person and the management, position of the contact person, email address, telephone number
SERVICE PARTNER: Company name, first and last name of the contact person, position, address, contact details, tax number, bank details, number and availability of employees, availability for services

At the time of registration, the following data is also stored:
The IP address of the user
Date and time of registration

If you enter or change personal data via our website and submit it to us, the purpose of the data processing depends on the respective form. If you take out a membership on BEN FLEET SERVICES and thus also agree to the knowledge and acceptance of our terms and conditions and data protection declaration, we will use your data to provide our services within the framework of the unlimited membership. These services include, but are not limited to, customer service, product recommendations, email notifications and transaction preparation. The personal data and communication specified in the inquiry and order process are processed for them and stored in accordance with legal obligations.

Your consent to the processing of this data is obtained as part of the registration process.

2. Legal basis for data processing
If you have given your consent, the legal basis for processing the data is Article 6 (1) a of the GDPR. If the registration serves the fulfillment of a contract to which you are a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 Para. 1 b GDPR.

3. Purpose of data processing
Your registration is required to fulfill a contract or to carry out pre-contractual measures.

4. Duration of storage
The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. This is the case during the registration process to fulfill a contract or to carry out pre-contractual measures when the data is no longer required for the execution of the contract. Even after the contract has been concluded, it may be necessary to save personal data of the contractual partner in order to meet contractual or legal obligations.

5. Opposition and removal option
You can cancel your registration at any time. You can have the data stored about you changed at any time. If the data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible if there are no contractual or legal obligations to prevent deletion.


§
6 Use of the PLATFORM and preparation of offers / order acceptance

1. Description and scope of data processing
When using the PLATFORM and when preparing an offer / accepting an order, the following data is stored and processed:

CUSTOMER:
When using the platform:
Information on company vehicles (including: number plate, internal code, vehicle type, brand, model series, color, year of manufacture, location of the vehicle)
When preparing an offer:
Use of company data and personal data of the contact person from the user profile, type of service booked, order date and time, data on vehicle type and group, time of order creation, forwarding of contact details to the service provider
After execution of the order:
Company name, name of the contact person, address, contact details, information about the service received, photos of the vehicles, description of errors or problems

SERVICE PARTNER:
When using the platform:
Entry of capacities, time availability, number of employees, maximum number of available employees per hour, information about the type of services offered
When accepting the order:
Use of the company data and personal data of the contact person from the user profile, forwarding of the contact data to the customer
After the execution of the order:
Company name, name of the contact person, address, contact details, information about the service provided, description of errors or problems

2. Legal basis
The legal basis for data collection is Article 6 Paragraph 1 a, b and f GDPR. Our legitimate interest in data collection within the meaning of Art. 6 Para. 1 of GDPR follows from the fact that we can only process your request with your personal data. We also use your data to adapt and improve your personal offer on BEN FLEET SERVICES.

After the offer has been confirmed, the master and contact details are exchanged with the other contractual partner and forwarded to them in order to enable easy communication between the CUSTOMER and the SERVICE PARTNER. You can object to the disclosure of your information by sending our data protection officer an objection to the disclosure of data. As a result, we unfortunately have to exclude you from using the platform.


§
7 Newsletter
1. Description and scope of data processing
If you purchase services on our website and enter your contact details, this data can subsequently be used by us to send a newsletter. In such a case, only direct advertising for own services will be sent via the newsletter. In connection with the data processing for the dispatch of newsletters, the data is not passed on to third parties.

2. Legal basis for data processing
The legal basis for sending the newsletter is Section 7 (3) UWG.

3. Purpose of data processing
The purpose of collecting your data is to deliver the newsletter.

4. Opposition and removal option
You can cancel the newsletter at any time. There is a corresponding link in every newsletter for this purpose.


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8 Rights of the user
If your personal data is processed, you are affected within the meaning of the GDPR and you have the following rights vis-à-vis our company:
to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you can obtain information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a Right to lodge a complaint, the origin of your data, if we have not collected it, as well as the existence of automated decision-making including profiling and, if necessary, meaningful information on their details;
in accordance with Art. 16 GDPR to immediately request the correction of incorrect or incomplete personal data stored by us;
to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless processing to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend of legal claims is necessary;
to request the restriction of the processing of your personal data in accordance with Art. 18 GDPR if the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you need it to assert it , Exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
to revoke your consent given to us at any time in accordance with Art. 7 Para. 3 GDPR. As a result, we are no longer allowed to continue the data processing based on this consent in the future and to complain to a supervisory authority in accordance with Art. 77 GDPR.
to object to the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this that arise from your particular situation or the objection is directed against direct mail. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation. You have the option of informing us of your objection by telephone, email, fax or to our postal address listed at the beginning of this data protection declaration.
You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us: This may depend on the federal state of your place of residence and the alleged violation. A list of the supervisory authorities with addresses can be found at https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html;jsessionid=F2946CC289AD6635C4763174324D1B36.2_cid319.


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9 Data transfer
We use external service providers to carry out the services. Your personal data will not be transmitted to our external service providers for purposes other than those listed below. We only pass on your personal data to external service providers if:
You have given your express consent in accordance with Art. 6 Para. 1 S. 1 a) GDPR,
the transfer according to Art. 6 Para. 1 S. 1 f) GDPR is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
in the event that there is a legal obligation for the disclosure according to Art. 6 Para. 1 S. 1 c) GDPR, and this is legally permissible and required according to Art. 6 Para. 1 S. 1 b) GDPR for the processing of contractual relationships with you.

The potential recipients of transmitted personal data are:
Public bodies
If there is a legal obligation.
Service partner: We transmit the customer’s contact details, including the telephone number stored in the user account, to the service partner so that the latter can contact the customer to coordinate the execution of the booked services at short notice. This is done exclusively to ensure that the service runs smoothly.
Google: All personal data that a user transmits to BEN FLEET SERVICES is stored on Google’s servers and, depending on the requirements of BEN FLEET SERVICES, processed there in data centers in Europe.
Mailjet: In order to send automated replies and order confirmations, personal data such as first and last name, address and contact details are passed on to Mailjet and used by them to generate emails.
Wix: The website is hosted on Wix. Personal data is stored and processed in data centers that are exclusively located in the European Union and are GDPR compliant.
Amazon Web Services: The platform is hosted on Amazon Web Services. Personal data is stored and processed in data centers that are exclusively located in the European Union and are GDPR compliant.
Any further transfer of personal data is not intended and therefore does not take place.


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10 transfers to third countries
If data transfers to third countries become necessary, this is done exclusively for the purpose of concluding or fulfilling contracts – provided that this does not conflict with the legitimate interests of the data subject – taking into account all data protection requirements. If there is an intention to transfer the personal data to a third country or an international organization, this takes place according to Art. 45 DS-GVO data transfer on the basis of an adequacy decision. Should a data transfer take place in accordance with Article 46 or Article 47 or Article 49 Paragraph 1 Subparagraph 2 GDPR, we refer to the fact that suitable guarantees or binding internal data protection regulations are in place, or when weighing the interests of the data subjects and the contracting parties, always a stricter one Standard is applied in favor of the person concerned.

Ben Fleet Services GmbH
Gartenstr. 7
10115 Berlin

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