Here is the fourteenth interview of our series #yourmobilityvision.
#yourmobilityvision is all about showing what the mobility of the future looks like by introducing companies, people behind them, researchers and institutions operating in our truly wonderful sector.
In this interview we are talking to Dr. Moritz Weltgen, Co-Founder & Managing Director at RepairFix.
What is your company’s vision and how do you embrace it in your everydaydoing?
As RepairFix, our vision is to revolutionize the automotive afterservice market by bringing together fleet operators, drivers, service providers and other relevant parties in the ecosystem. For that we are developing the platform “motum”.
We are a true believer of new mobility providers – for example, I sold my car two years ago and prefer using flexible mobility modes depending on my current need.
What is special about your company? What are the aspects you are particularly proud of?
As we are a new kid in this quite conservative industry, for us it’s about being able to listen to our customers and develop a really easy and fun to use solution.
We are proud that in one year, we were able to develop a solution that is not only used by several different types of fleet customers (carsharing providers, ridehailing companies, logistic companies as well as classical company cars) but that is also widely accepted by the service partners, i.e. bodyshops in Germany. More than 100 customers are currently already using our solution on a regular basis to digitize the communication between fleets, drivers, service partners and other parties involved in the afterservice ecosystem.
Can you give us an example of how your customers use your solution?
Sure – one example is the Ride-Hailing Service CleverShuttle. With more than 100 cars in multiple locations, the central fleet management team has a lot of work to do to stay on top of the car conditions, handling the damages, communicating with bodyshops, assessors, and many more. With our software we now allow drivers to report damages in a structured way, reducing the number of double-reportings. The fleet management team has a transparent overview in our web-portal and can directly trigger repair requests to their bodyshop partners, schedule appointments, and receive invoices.
Another car-sharing provider with more than 800 cars uses our solution to receive reportings from their B2C customers and to manage the repair & service appointments. Also task management within the fleet team is handled via our solution.
What does that mean money-wise for your customers?
- Reduced repair costs by 24%
- Reduced downtimes by 25%
- End-to end process is a lot faster (30% less processing time / 2 hours less per case)
- Reduced communication efforts
What is the collaboration between your company and Ben about?
As an aftermarket platform, we would like to enable all sorts of service providers to offer their services to our fleet customers. Currently, we are speaking to several customers about integrating the cleaning services of Ben in their processes.
What is the impact you would like to have on the mobility of the future?
Our platform motum enables fleet operators to manage and maintain their fleet more efficiently and thus lower the operative costs through a digital end-to-end workflow. In this way, we would like to support new mobility models!